Privacy Policy

This policy concerns the Grand Bloom Hotel website at grandbloomhotel.com. External websites linked from this website have their own privacy notices. Please review the relevant notice before providing personal information through an external service.

Booking buttons on this website direct you to the hotel's listing on Booking.com. Information you submit on Booking.com is handled according to its privacy notice and the applicable booking terms.

Read Booking.com's privacy notice.

When you contact Grand Bloom Hotel by email, telephone or WhatsApp, the hotel receives the contact details and information you choose to provide, such as your name, contact number, preferred stay dates and enquiry. Please provide only information needed to handle your request. Do not send payment-card details or copies of identity documents through a general enquiry.

The website does not provide a guest account or an on-site payment form. Booking buttons take you to an external booking service. Website hosting and security services may record technical information, including your IP address, requested URL, browser information, request time and response status, to deliver and protect the website.

Information provided with an enquiry is used to respond to you and discuss accommodation, dining, wellness or meeting arrangements. Technical data supports website delivery, troubleshooting and protection against misuse. If an enquiry becomes a reservation, the applicable booking and guest-registration requirements will be explained through the relevant booking channel or by the hotel.

Service providers involved in hosting, email, communications or external bookings may process information needed to provide those services. External services operate under their own privacy notices. Guest reviews displayed on room pages may include a reviewer's public display name, country, rating, room type and review content; contact the hotel with questions about a review displayed on this website.

Retention depends on the type of information, the purpose for which it was provided, and any applicable record-keeping or dispute-resolution requirements. This notice does not specify a single retention period for enquiries, reservation records or hosting logs. Contact the hotel to ask about the period applicable to your information or to request its deletion. A deletion request may be subject to obligations requiring particular records to be retained.

Browser storage used by this website has the durations described below. Booking.com, Google and communications providers determine retention for information processed through their own services under their respective privacy notices.

• Language preference: changing the website language stores a cookie named hotel-language for up to one year, unless you delete it sooner. Its purpose is to remember your language preference.
• Intro animation: session storage remembers whether the introductory animation has already played in the current browser-tab session. It does not store your name or contact details.
• Hosting protection: the hosting or security service may use additional cookies or checks to protect access to the website.

The current website implementation does not include Google Analytics or an advertising pixel. Embedded and linked third-party services may use their own cookies. You can manage cookies and site storage through your browser settings. Clearing or blocking storage may reset language preferences or cause the introductory animation to appear again.

The contact section can load an embedded Google map automatically as you approach it while scrolling, or when you select the map-loading control. Loading the map connects your browser to Google and may transmit technical information such as your IP address and browser information. Google's processing is described in the Google Privacy Policy.

Selecting a booking, WhatsApp, map or social-media link takes you to an external service. Information you provide there is subject to that provider's privacy notice. For bookings made through Booking.com, see the Booking.com Privacy Notice. This hotel notice does not replace the policies of those services.

You can contact the hotel to ask about information relating to you, request correction or deletion, or raise a privacy concern. The hotel may need information to verify your identity and locate the relevant records. Requests will be considered subject to applicable requirements and any information the hotel is required to retain. Please use the privacy contact details on this page and avoid sending unnecessary sensitive information.

This notice may be updated when website features or data-handling practices change. Revisit this page for the current version. Information about services provided directly by the hotel beyond this website can be requested from the hotel.

For privacy enquiries relating to Grand Bloom Hotel, contact info@grandbloomhotel.com. Please describe your enquiry without including payment card details or unnecessary copies of identity documents.